Fletcher Handcrafted Guitars respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected when you visit our website, place an order, contact us, or subscribe to marketing communications, and how that information may be used.
Information We Collect
When you place an order or interact with our website, we may collect information such as:
- Your name
- Billing and shipping address
- Email address
- Telephone number
- Order and transaction details
- Products purchased
- Shipping and delivery information
- Communications you send to us
- Marketing preferences
- Technical information associated with use of our website, such as IP address, browser information and cookies
- Payment information is processed through the payment provider selected at checkout. Fletcher Handcrafted Guitars does not normally receive or store your complete credit or debit card details.
How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange shipping and delivery
- Communicate with you about your order
- Provide customer service
- Process returns, refunds or other order-related requests
- Maintain business and transaction records
- Prevent fraud and protect the security of our store
- Comply with legal, taxation and regulatory requirements
- Improve our website and online store
- Send marketing communications where you have provided consent
- We only use personal information for legitimate business purposes, to fulfil our contractual obligations to customers, where required by law, or where you have provided consent.
Sharing Your Information
We may share information with service providers where necessary to operate our business and fulfil your order.
These may include our ecommerce platform, payment processors, postal and courier services, customs and international shipping services, website and hosting providers, email services, accounting services and other providers involved in operating our online store.
Only information reasonably necessary to provide the relevant service is shared.
We do not sell or rent customers' personal information to third parties.
International Orders
For international orders, information such as your name, address, contact details, order contents and value may need to be supplied to postal operators, courier companies, customs authorities or other organisations involved in international delivery and customs clearance.
Information may therefore be processed in countries outside Australia where necessary to fulfil your order.
Marketing Emails
We may send promotional or marketing emails only where you have provided the appropriate consent or where otherwise permitted by applicable law.
You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the email.
Order confirmations, shipping notifications and other communications necessary to complete or service your order are not marketing communications.
Cookies and Website Tracking
Our website and online store may use cookies and similar technologies that are necessary for the website to operate or that help us understand how the website is used.
Where required, visitors are provided with options to consent to or decline non-essential cookies and tracking technologies.
Your cookie preferences can be managed through the cookie consent controls provided by our online store where available.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business and taxation records, resolving disputes and complying with legal obligations.
Different types of information may be retained for different periods where required for legitimate business or legal purposes.
Security
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.
Our online store and associated service providers also use security measures designed to protect customer and transaction information.
No method of transmitting or storing information electronically can be guaranteed to be completely secure.
Your Privacy Rights
Depending on where you live, you may have rights relating to your personal information, including the right to request access to information held about you, request correction of inaccurate information, request deletion of certain information, withdraw consent, or object to or restrict certain types of processing.
Customers in the European Union and European Economic Area may have additional rights under the General Data Protection Regulation (GDPR).
To exercise a privacy right or ask a question about personal information held by Fletcher Handcrafted Guitars, please contact us using the details below.
Some information may need to be retained where required by law or where we have another lawful reason to retain it.
Third-Party Services
Our website and online store use third-party services to provide functions such as ecommerce, payment processing, shipping and website operation.
These providers may process personal information according to their own privacy policies and applicable laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal requirements.
The current version published on our website will apply from the date it is published.
Contact Information
For questions about this Privacy Policy or requests concerning your personal information, please contact:
- Fletcher Handcrafted Guitars
- ABN 29 638 005 646
- Wilga Street
- Corrimal NSW 2518
- Australia
Email: sales@fletcherhandcraftedguitars.com Phone: +61 423 183 631 Website: fletcherhandcraftedguitars.com